Refund Policy

Because our products are perishable, we cannot accept returns.  However, we will do our best to resolve any problems with unsatisfactory product in a timely and judicious manner.  If you are dissatisfied with your delivery for any reason, please contact us at orders@mygreenearthbeef.com within seven (7) days of the date you received the product and we may either replace the item at our expense or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item. We may require photographic documentation of any item with which you are dissatisfied before we provide you a credit or refund.

Damages and issues

You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery.  In addition, you are solely responsible for determining the freshness of the products you receive.  You should always inspect your delivery to confirm that the meal ingredients arrive in a cool, refrigerated condition. We recommend that you use a thermometer to ensure that the temperature zone within the container in which any meat, poultry or seafood product is located is 40° F or below. In the unlikely event that such temperature zone is above 40° F, or you have any other reason to believe that any other product in your delivery is not suitable for consumption, contact us at orders@mygreenearthbeef.com and discard the item. To maintain the quality and integrity of the products, we recommend that you immediately refrigerate all perishable products upon delivery and follow the U.S. Department of Agriculture’s ("USDA") instructions on refrigeration and food safety. From the time of delivery, the condition and consumption of the products are solely at your risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products following delivery. We recommend that you follow the USDA’s instructions on safe food handling. We also recommend that all cooking instructions be followed and that you use a food thermometer to ensure that all meat, poultry, seafood and other applicable items are cooked to the USDA’s recommended internal temperatures. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups.

If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. Our products are packaged with dry ice and will typically remain cold and fresh for several hours, but depending on the season and temperature in your geographic area at the time of delivery, advance planning by you should be made for proper storage of your meal ingredients prior to consumption. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery.

In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your order is not feasible, we will cancel your order for the period so affected and issue you a credit or refund of the purchase price for that order.

In case you have supplied the wrong address, please contact us immediately. We can’t take responsibility for the consequences of shipping to the wrong address, but we will do our best to remedy the situation!

Refunds

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@mygreenearthbeef.com.