Frequently Asked Questions

Unlike traditional grain-fed beef, our grass-fed beef naturally contains Omega-3 Fatty Acids and is leaner. Taste the difference and see how it enhances your flavor profile!

Although most cattle spend some time on pasture, grass-finished means our cattle are given a diet consisting of strictly forage as opposed to being fed a grain diet during the last few months.

Our beef are individually vacuum sealed with 5mm of plastic and frozen to maintain the utmost freshness. Our box liners are curbside recyclable and proven to meet thermal performance. The box will also contain dry ice during transit. If you happen to receive your box and it still contains dry ice, carefully remove the bag and place in a well-ventilated area until evaporated. Dry ice can burn when in direct contact with skin. We are not responsible for any injury from dry ice.

For safe thawing instructions please see the USDA website.

According to the US Department of Agriculture (USDA), “Once the food is thawed in the refrigerator (40℉), it is safe to refreeze it without cooking, although there may be a loss of quality due to the moisture lost through thawing.” To learn more, please visit the USDA website.  

We ship throughout the 48 contiguous states, to any address that UPS can deliver.

We will only allow a package of perishable product to be in transit for two consecutive days. Keep in mind that we are shipping from our ranch in Montana and delays may occur. As of right now, we are only allowing customers the option of next day shipping or two-day shipping. If you choose to use two-day shipping, please note that we cannot guarantee your product will be completely frozen solid. 

We guarantee that your product will be cold and ready to be frozen again or thawed in the fridge upon arrival. Shipping service charges are based on weight and distance. If you have any concerns regarding shipping, please contact help@mygreenearthbeef.com for additional details.

We ship every Tuesday in order to maximize freshness.

Yes, you will receive an email confirmation with your tracking number. If you have not received your email confirmation, it may be in your spam folder. If you still have not received your email, send us an email at help@mygreenearthbeef.com. 

In instances where the shipping address is incorrect and you realize after the cart has been checked out, email help@mygreenearthbeef.com immediately. We will try our best to update your order to the correct address. 

Once your order has been processed, it cannot be returned since our beef products are perishable.

Our beef products are only available in our online store and not available in any retail or local stores.

We are constantly updating our inventory. You can check back frequently on our website to see if the product has been restocked. You can also stay notified by clicking Notify Me on the product you are looking at.

We would love for you to leave a product review! To leave a review, you can email us at reviews@mygreenearthbeef.com.